Points of Contact for Common Student Questions
Note: If you decide to e-mail the course staff, you must use your uwaterloo Quest e-mail account (WatIAM/Quest userID @uwaterloo.ca); otherwise we cannot verify who you are and are limited on what we can accept and respond to.
| Help Topic | Contact |
|---|---|
| Assignment, Missed Deadline: | We do not accept late or emailed assignments. The last files submitted before the deadline will be marked (submit early and often, even if not finished).
If deadline is missed due to illness or other valid, verifiable reason, see Missed Work Due To Illness below. |
| Assignment Marking Error: | Re-mark request, due within 10 days of release of marks on MarkUs. See Mark Appeals instructions on Course info. |
| Course Website Error: | Email CS240E ISA |
| CS240E Handouts Error: | CS240E instructors - email or check consulting hours below. |
| CS240E Textbook Error: | Email CS240E ISA |
| Enrollment: | If Quest won't let you enroll or switch LEC or TUT sections without a permission/override number: Instructors and course staff are unable to help you -- you must see a CS academic advisor. |
| Exam Seat (Midterms & Final): | Assigned seating will be available to view via Odyssey by the time of assessment |
| General Course Help: | CS240E ISA or instructors - check office hours below. |
| Midterm Remarks: | See Re-mark Request instructions on Course info (the same instructions apply for Midterms with the email subject updated accordingly). |
| Missed Work Due To Illness/Valid, Verifiable Reason (Assignments, Exams): | Assignments, midterms, final exam: Validation required (for MATH students see MATH VIF and all others, see Verification of Illness Services at https://uwaterloo.ca/campus-wellness/health-services/student-medical-clinic. In all cases, substitute Karen Anderson (CS 240E ISC) for references to instructor. |
| AccessAbility Services (AAS) exam accommodation forms (request to write at AAS): | Submit to AAS at least 3 weeks before exam. |
Instructor: Armelle Perret du Cray
| Lectures: | TuTh 11:30AM - 12:50PM (DWE 3518) |
|---|---|
| Office: | DC 2130 |
| Consulting Hours: | Fri 11:00AM - 12:00PM |
| Email: | aperretducray [at] uwaterloo.ca |
Instructional Support Assistant (ISA): Tom Iagovet
| Tutorials: | Mo 11:30AM-12:20PM (MC 4058) |
|---|---|
| Office: | MC 4046 |
| Consulting Hours: |
All ISA office hours are in-person in MC4065 and online on MS Teams. Mon 2:00PM-3:00PM Tue 2:00PM-3:00PM Wed 2:00PM-3:00PM Thu 10:00AM-11:00AM Additional consulting hours are available by appointment. |
| Email: | cs240e [at] uwaterloo.ca |
Instructional Support Coordinator: Karen Anderson
| Office: | MC 4010 |
|---|---|
| Office Hours: | Email or call to set up an appointment |
| Email: | kaanders [at] uwaterloo.ca |
| Phone: | ext. 36656 |
Using Microsoft Teams for Consulting Hours
Some office hours will be in-person while others will be online. For online office hours, we will be using Microsoft Teams. Help is offered in two formats: individual help and group question/answer sessions (consulting hours).
But first, you need to install Teams.
Teams Installation
You can use Teams through your browser at teams.microsoft.com or you can download the app from Microsoft's download page. We highly recommend that you use the app. We have had stability and connectivity problems with browser-based connections. If you choose to use a browser, Chrome seems to work better than others.
As of 2020-09-04 the Linux version of Teams was missing some functionality such as hand-raising.
When launching Teams, you will be prompted to sign in. When logging into teams, please shorten your username to 8 characters.
- If your Quest username is less than or equal to 8 characters, then use your username followed by @uwaterloo.ca to sign in.
- Otherwise (else) use the first 8 characters of your Quest username followed by @uwaterloo.ca.
Examples: So, if my quest username is nebody, then I would use nebody@uwaterloo.ca. If, instead, it is ne999body, then I would use ne999bod@uwaterloo.ca.
If everything is correct, you will be directed to the uwaterloo sign in page. Once you sign in, you should be signed in as a member of the team, not as a guest. Once you are in Teams, you need to select the "Teams" section(on the left sidebar):
This should take you to a list of the Teams you're part of. One of the teams will be for CS240 Consulting Hours. It will look something like this:
Individual Consulting Hours
Clicking on your CS 240 Team, you will see a list of channels, similar to the list at the far left. One of these channels will be an Office Hours Wait List, shown here.
Click on this channel. This will take you to a new screen. At the bottom, there is a section labeled "Start a new conversation".
That's where you'll be posting to let us know you'd like to talk. Note that I created all of the postings in this wait list. In your wait list, you will see different student names. Your post will be labeled with your name. It is very helpful if you indicate what you need help with. It is OK if it is multiple things. Either pick one (perhaps the most important), or indicate multiple issues.
Also, if something comes up and you have to leave the channel/wait list, please do delete yourself from the wait list so we know to skip you. You can do this by hovering over your message. Along with reactions, you will see a "..." which brings up a series of options. One of these options is delete. Pay attention as we get close to you. As soon as we're able, we will call you through Teams. If we can't connect, we will go on to the next student.
If we do go on to the next student, click on the "reply" button on your message. We will try to monitor any recent missed connections, but, unfortunately, if you miss your slot, you may need to go to the back of the queue. When we call, it is a video call, but you do not need to use a webcam. We are using video calls so that you can show us your screen. If you do not have a microphone, you can use the text chat during the call; however a microphone is highly recommended. During the call you will see the interface bar. It hides itself automatically, so you may need to wiggle your mouse.
From left to right, the important buttons are "Camera On/Off", "Microphone On/Off", "Share Screen", "...", and "Chat Window". (Depending on your screen size, chat window and/or share screen might get moved into the "..." menu).
Please keep in mind what you are showing to us. You might want to close any browser tabs or shut down any applications you don't want visible.You show us your screen by "Sharing" your screen.
