Having trouble figuring out who to contact? Hopefully the following list will help you:
(Please include what course you are communicating about in your emails. Course staff are responsible for multiple courses.)
| Question/Issue | Who to Contact |
|---|---|
| Course Overrides | For CS courses, only CS advisors can sign students into a CS course. https://cs.uwaterloo.ca/advising |
| Crowdmark Issues | Course ISC proh@uwaterloo.ca If you are having trouble uploading an assignment to Crowdmark, e-mail your assignment to the course ISC BEFORE the deadline. Note: Crowdmark is an independent, separate company. Any issues with your account on Crowdmark has to be dealt directly with Crowdmark. |
| Assignment Submission Issues | E-mail your solution to the course ISC proh@uwaterloo.ca before the deadline. |
| Course enrolment including overrides | Course staff for CS courses are NOT allowed to sign overrides.
All inquiries for enrolling into a CS course must be done through a CS advisor. Please see https://cs.uwaterloo.ca/current-undergraduate-students/majors/cs-course-enrollment for details. |
| Accommodations/Extensions due to illness or unforeseen circumstances | Course ISC proh@uwaterloo.ca |
| Dealing with Incompletes (INCs) | Course ISC proh@uwaterloo.ca |
| Issues dealing with Accessability | Course ISC proh@uwaterloo.ca |
| Looking for extra one-on-one help outside of office hours | Course ISA cs251@uwaterloo.ca, e-mail Instructor if further help is required, please try to use regular office hours first if possible |
| Remark requests | Course ISA cs251@uwaterloo.ca |
| Assignment clarifications (not asking about solutions) | Make a PUBLIC post on Piazza or bring up during office hours |
| Course material that does not involve assignments/quizzes/tests/exams | Make a PUBLIC post on Piazza or bring up during office hours |
| Assignment Solutions | Please make a PRIVATE post on Piazza or bring up during office hours |
| Access to LEARN | Access for LEARN is controlled by the Registrar's Office. CS 251 course staff have ZERO control over student access. If you have not paid your fees, you cannot get access to LEARN. If you just enrolled on Quest, you usually have to wait until the following morning to be granted access. If you just enrolled and still do not have access by the following day, contact LEARN help at learnhelp@uwaterloo.ca. If you are enrolled in the course and had LEARN access removed, please e-mail the Course ISC proh@uwaterloo.ca IMMEDIATELY so we know when you lost access and can make appropriate accommodations. |
| Quiz Issues on LEARN | Please make a PRIVATE post on Piazza |